TEC Roving Assistant

Overview
Provide technical assistance and support for IT operations and maintenance.

You have:

Completion of higher education cycle. A higher education certificate (Technical and/or University) in Computing and/or Informatics is valued.
Experience in procedures for the maintenance of computer and printing equipment, installation and maintenance of structured cabling, ethernet and WiFi networks, Access Point, Fortigate, Mikrotik, Ubiquiti configuration of cellular and other satellite mobile devices, and user support through Microsoft tools at first and second level. Advanced Excel and macro experience.
Proactive attitude, adaptability and flexibility, teamwork, customer orientation, commitment and motivation, communication, planning and organization, self-management, and technological awareness.
Proficiency in English or intermediate knowledge (level B).

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Details
DEADLINE FOR APPLICATIONS

5 April 2026-23:59-GMT-04:00 Venezuela Time (Caracas) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Program is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values ​​(Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube , LinkedIn , Instagram , Facebook , Twitter , TikTok .

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
BACKGROUND AND PURPOSE OF THE POSITION

The World Food Programme (WFP) is the leading humanitarian organization that saves and changes lives by providing food assistance in emergencies and working with communities to improve nutrition and build resilience, assisting 97 million people in 88 countries each year. In Venezuela, WFP provides food assistance to approximately 200,000 people per month through a school meals program, with the goal of reaching 1.5 million people in areas with the highest incidence of food insecurity by the end of 2023.

RESPONSIBILITIES

This position requires the candidate to be fully prepared to move continuously to and from the various offices where WFP operates, for which assignments they will have per diem, accommodation and security provided by WFP to all its staff.

1. Carry out maintenance operations on computer and communications systems and equipment, as well as monitoring, diagnostic and optimization tasks, to ensure that they function effectively and can be used easily and efficiently.

2. Take care of the maintenance of technology: computer and printing equipment, telecommunications equipment, including standard repair, configuration and storage tasks, in accordance with data protection and access control mechanisms, to ensure that WFP staff have the computer equipment they need available to them.

3. Maintain the asset control system up-to-date, promptly recording the assignment and decommissioning of equipment in each location. You will have all the responsibilities assigned to the Asset Focal Point in your assigned region.

4. Respond to the assignment of tasks by the TEC unit supervisor, ensuring that they are completed in accordance with the agreed standards and deadlines, in order to sustain the effective provision of services.

5. Respond to various types of inquiries about technology and systems to help WFP staff provide their services.

6. With the support of senior colleagues, provide standard training to end users of the technology and systems to ensure that staff effectively use that standard technology and systems.

7. To handle the systematic installation of computer equipment and programs, including testing and troubleshooting, to contribute to the effective operation of the technology.

8. With remote support from the TEC Digital Solutions Associate, install, put into operation and maintain the corporate digital tools required for field operations, supporting staff and implementing Partners in the correct use of equipment and applications.

9. Support the development of standard materials, such as training documentation and web content, by senior officials, so that staff have access to the necessary information about IT services and products.

10. Suggest improvements to methods and processes to support the continuous improvement of IT services.

11. Follow established emergency response processes and procedures, as needed, to help create conditions conducive to meeting emergency food assistance needs.

MINIMUM REQUIREMENTS

Education: Completion of higher education. A higher education certificate (Technical and/or University) in Computing and/or Information Technology will be considered an asset.

Experience: Experience in procedures for maintaining computer and printing equipment, installation and maintenance of structured cabling, Ethernet and Wi-Fi network types, Access Points, Fortigate, Mikrotik, Ubiquiti, configuration of cell phones and other satellite mobile devices, and providing first and second-level user support using Microsoft tools. Experience with advanced Excel and macros.

Skills: Proactive attitude. Adaptability and flexibility. Teamwork. Customer focus. Commitment and motivation. Communication. Planning and organization. Self-management. Technological awareness.

Languages: Proficiency in English or intermediate knowledge (level B).

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to achieve our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fees in connection with the application or recruitment process. Should you receive a request for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
If you experience technical issues while submitting your application, you may contact us at [email protected] . Please note that this email is only for technical issues with an application – unsolicited applications or documents sent to this inbox will not receive a reply .
At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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